2022 wage strategies: How contact centers can face the Great Resignation
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DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. The average wage for a U.S. and elsewhere.
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