2021 Management Process Improvement Talent 
Rick Conlow
AUGUST 21, 2023
In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Employee recognition is an often-undervalued approach.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Double this by the fact that our now remote work environment has increased the talent pool to a global level.
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