Epicflow

MARCH 22, 2023

To achieve this, you should analyze your business processes, improve operational efficiency, and identify the causes of excessive expenses. Let’s now examine how improper project and resource management leads to inflated costs and prevents organizations from gaining more profit.

Resources 90

Resources Management Efficiency Operations 90

Rick Conlow

AUGUST 21, 2023

Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. It can’t just be a cost savings decision.

Strategy 26

Strategy Strategy Strategy& Talent 26