2021 Management Metrics Process Improvement 
Rick Conlow
AUGUST 21, 2023
Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt.
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