2021 Agile Productivity Turnaround 
The Source
JANUARY 15, 2021
The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. From our unique position looking across the whole thought leadership landscape, we believe there are some key trends that will help to shape 2021. Here are our top three: A more agile mindset.
1 to 1
DECEMBER 7, 2021
Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.
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