2020 Case Interview Metrics Recruitment 
1 to 1
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Are we keeping our CX vows to customers and employees?
Harvard Business
AUGUST 17, 2017
The business case for diversity is clear. Based on evidence that diversity initiatives are more effective if they start at the top , I interviewed 11 CEOs who have made a public commitment to diversity about how they are creating more diverse workforces. Interviews were recorded and professionally transcribed.
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