There Are Two Types of Performance — but Most Organizations Only Focus on One
Harvard Business
OCTOBER 10, 2017
In 2007 Harvard Business School professor Ethan S. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We asked the management team if we could eliminate the narrow metrics and bonuses, which rewarded only tactical performance, and focus more on the adaptive.
44 
Let's personalize your content