Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters. Report to the Center for Health Design, (2004). doi: 10.1097/01. and Zimring, C.
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