2001 Culture Operations Turnaround 
Harvard Business
OCTOBER 17, 2016
Take Anne Mulcahy, who stepped into the CEO role at Xerox in 2001, during a particularly tough time in the company’s history. What she learned informed her strategy for the turnaround, which she then communicated through a series of town halls, roundtables, and memos. “The response was overwhelming,” Mulcahy said.
Harvard Business
APRIL 26, 2016
And yet without Box 2, organizations don’t truly transform; they persist in limiting ways of operating. One effective way is to work on culture. Box 2 muscle requires a culture where honest Box 2 questions are encouraged. Make symbolic bets to remind people that the Box 2 culture is here to stay.
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