The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. And what are the benchmarks of success? One of JLL’s main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL’s business units independently.
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