Harvard Business

JUNE 12, 2017

companies spend over $70 billion annually on training, and an average of $1,459 per salesperson — almost 20 percent more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales training is disappointing.

Sales 48

Sales Training Training How To 48

Harvard Business

AUGUST 14, 2018

In our years studying and working with companies on this topic, we’ve observed that when many executives say “yes,” they’re incorrectly answering the question. This research project is still in progress, but we wanted to offer a glimpse into our methodology and initial findings. pbombaert/Getty Images.

Management 53

Management Training Training Research 53

Harvard Business

AUGUST 14, 2018

In our years studying and working with companies on this topic, we’ve observed that when many executives say “yes,” they’re ill-equipped to answer the question. For one thing, managers tend to think they’re coaching when they’re actually just telling their employees what to do. .” questioning.

Management 28

Management How To Training Training 28