Groups Process Improvement Strategy Turnaround 
Rick Conlow
JUNE 3, 2021
3 Turnaround Tactics for a Failing Team. When I use the word ‘team’, I refer to either a department or work group. The following six proven turnaround tactics come from my consulting practice. One large retail company tried for four years to improve their customer experience to no avail.
Rick Conlow
JUNE 3, 2021
3 Turnaround Tactics for a Failing Team. When I use the word ‘team’, I refer to either a department or work group. The following six proven turnaround tactics come from my consulting practice. One large retail company tried for four years to improve their customer experience to no avail.
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