article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Executives need to invest in process improvements and technological enhancement since this will not only bring down operating costs but will also make the customer’s life easy by reducing her time and effort. Customers like companies which operate ethically and keep the promises made to them.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

Executives need to invest in process improvements and technological enhancement since this will not only bring down operating costs but will also make the customer’s life easy by reducing her time and effort. Customers like companies which operate ethically and keep the promises made to them.

Banking 78
article thumbnail

Be Careful About Proclaiming "Failed Management Movements.

Consulting and Organizational Management

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. Business Ethics, Culture and Performance. Librarys Blogs.