Energy Ethics Process Improvement Training 
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This is extremely frustrating for the customer as she has to spend more time and energy explaining her case to multiple departments and wait uncertainly as each one tries to push responsibility on to the other.
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. This is extremely frustrating for the customer as she has to spend more time and energy explaining her case to multiple departments and wait uncertainly as each one tries to push responsibility on to the other.
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