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Is More Effective Training the Answer?

LSA Global

Like most performance issues, the answer to improvements in TSA screening most likely contains a combination of actions related to clear goals/roles/processes, improved technology, better trained employees and aligned performance metrics and rewards. The Bottom Line – Is Training the Answer?

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency.