2022 wage strategies: How contact centers can face the Great Resignation
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DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Double this by the fact that our now remote work environment has increased the talent pool to a global level.
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