This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Education Remove Efficiency Remove Metrics Remove Process Improvement
article thumbnail

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. In the training and development phases, employee or trainer performance metrics can be analyzed to find positive and negative outliers in performance during training and in live environments.

Strategy 26
Strategy Strategy Strategy& Talent 26
article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 47
Metrics Engineering Efficiency Operations 47
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 76,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024