eBook Process Improvement Strategy Study 
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. A few people were fired as a result.
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. A few people were fired as a result.
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