Rick Conlow

AUGUST 21, 2023

Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. Personal Development Support : Recognizing employees’ aspirations for growth and providing opportunities for further education or skill development is a valuable recognition program.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

From talent acquisition through the employee lifecycle, data-driven insights can fuel employee performance, satisfaction, and retention throughout the associate hiring, training, and development lifecycle. And having happy, knowledgeable, invested employees more easily translates into increased customer satisfaction.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 48

Metrics Engineering Efficiency Operations 48