Remove Change Management Remove Download Remove Metrics Remove Operations
article thumbnail

How to Move from Strategy to Action

LSA Global

With a clear line of sight , each function, each team, and each individual employee understands exactly how they are to operate and where and when they will interact with others. Agility and a Learning Mindset The 90-day operational road map provides guidelines, but there will inevitably be unforeseen roadblocks.

article thumbnail

Steps to Redesign Your Customer Experience

LSA Global

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences. The post Steps to Redesign Your Customer Experience appeared first on LSA Global.

Metrics 36
article thumbnail

The 6 Top Leadership and Management Development Mistakes to Avoid

LSA Global

To avoid this leadership and management development mistake, ensure that each offering has clear and agreed-upon criteria that identifies the attributes of the target audience who will benefit the most. This is a common, but easily fixed, leadership and management development mistake.