Remove Benchmarking Remove Recruitment Remove ROI Remove Strategy
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How One Company Made Its Analytics Investment Pay Off

Harvard Business

True incorporation requires bold decisions about reorganizing the business to make analytics a key component of strategy. Second, the ABU team is paid using variable compensation, based on projects that have been fully implemented and based on their ROI. Recruiting this high-demand skill set was not easy. The right people.

Company 28
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6 ways to renew (and stick to!) your CX vows

1 to 1

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Data is at the core of any customer experience strategy. Renewing your CX vows begins with the basics.

Metrics 26