Remove Balance Sheet Remove Media Remove ROI Remove Talent
article thumbnail

Customers are your ‘ace in the hole’ during uncertain times

1 to 1

Locking in valuable customer relationships is a strategic capability that allows firms to stay extremely close to customers to gain valuable insight on where to make incremental investments that will generate ROI quickly and improve the experience. Don’t take employees for granted. Specifically, don’t be afraid to work with a CX partner.

article thumbnail

How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience - SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Harvard Business

Third, they’re focused on optimizing what I’ll call the human capital balance sheet, making sure their workforce dollars are creating the right kind of impact in the way that their workforce is showing up day in and day out in the workplace. Jody Kohner, Salesforce. It’s through data.