Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

1 to 1

DECEMBER 7, 2021

With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly. When volume surges or the unexpected happens, organizations can pivot and scale support capacity quickly to meet customer needs across channels.

Retail 26

Retail Strategy Strategy Strategy& 26

1 to 1

AUGUST 18, 2021

Meeting these challenges while reducing cost to serve will require a digital-first, customer-centric approach. More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. These roll up into what we call ‘effortless’ experiences, which will define the new age in retail.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

DECEMBER 7, 2016

While some situations demand outside successors — such as a turnaround or a discontinuous shift in the industry and strategy – we believe that internal candidates remain the future CEOs-of-choice. Does he or she possess the agility and courage required to make difficult choices? Insight Center. The 21st-Century CEO.

Leadership 28

Leadership Talent Turnaround Benchmarking 28

Harvard Business

OCTOBER 10, 2016

To meet these challenges, we see three priorities for developing the next generation of leaders in the “work-disrupted” age: Mastery of Digital. employees, customers, free agents, communities we operate in) and so much more. Mastering digital requires leaders to be agile amid disruption.

Development 28

Development Leadership Talent Agile 28