Outsourcing is a sure bet for financial services in 2023
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SEPTEMBER 21, 2022
A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. But, is that good strategy to meet the current moment and prepare for 2023? EX will be key for 2023.
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