Remove 2022 Remove Efficiency Remove Interviews Remove Recruitment
article thumbnail

6 ways to renew (and stick to!) your CX vows

1 to 1

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26
article thumbnail

10 Things I learned in the second year of building a management consulting firm

Asamby Consulting

7 Follow a rigid recruiting process and rely on past job success In the majority of projects, we also support our clients with recruiting in one way or the other. We recommend our clients (and follow this recommendation ourselves) to use a highly standardized interview process that really drills down into past jobs of the applicant.