2020 Metrics Process Improvement Training 
Rick Conlow
AUGUST 21, 2023
Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand. We thought they could do more.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. Eliminate waste from operations.
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