2020, Management, Metrics and Process Improvement - Management Consulting Connection

Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

AUGUST 21, 2023

Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand. We thought they could do more.

Training

Training Training Culture Leadership

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

In the summer of 2020, a Harris Poll indicated that 92 percent of business leaders agree that survival post-pandemic includes enabling digital channels and automation in the workplace. We have reached the tipping point from automation as hype to business-as-usual.

Strategy

Strategy Strategy Strategy& Talent

Why Employee Recognition Matters in Today’s Workplace

2022 wage strategies: How contact centers can face the Great Resignation

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