Understanding the Costs and Causes of Employee Turnover
Tom Spencer
FEBRUARY 2, 2019
Fitz–Enz (2009) , who coined the term ‘ROI of Human Capital’, also included costs such as: Reduced productivity – the learning curve effect posits that average production costs fall in a predictable manner with total accumulated production. Oswald et al (2015) claims that happiness leads to a 12% increase in productivity.
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