Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. Through this survey patients answer approximately 32 questions regarding their inpatient stay. A total of 105 surveys were completed between April 24 and May 4, 2015, for a response rate of 10.5
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