Guidelines, Healthcare, Policies and Process Improvement

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

MAY 6, 2018

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). For hospitals that are underperforming, how can they improve?

Healthcare

Healthcare Survey System Engineering

Do Doctors Get Worse as They Get Older?

Harvard Business

MAY 23, 2017

However, this policy has recently come under scrutiny due to its high burden to doctors and the lack of sound evidence that recertification processes improve doctors’ quality of care. On one hand, skills and knowledge are accumulated through experience and can improve quality of care.

Education

Education Study Training Training

Management Consulting Connection

Improving the Patient Experience: People, Process, Place Model

Do Doctors Get Worse as They Get Older?

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