Education, Metrics, Process Improvement and Tools - Management Consulting Connection

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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. Automation and customer self-service tools can ease the human burden for supporting repeatable, simple, transactional interactions. And operational assessments can look at the entirety of the customer interaction to see what can be streamlined.

Strategy

Strategy Strategy Strategy& Talent

Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

Stay focused on using customer support as a learning tool to make your product better, and listen carefully–especially to your most vocal, demanding customers. Don’t obsess over metrics like inquiry volume or time to close tickets. Establish models, not just metrics. What not to do. Your goal is success. What to do.

Metrics

Metrics Engineering Efficiency Operations

2022 wage strategies: How contact centers can face the Great Resignation

Scaling Customer Service as Your Startup Grows

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