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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

For example, in the recruitment phase, talent acquisition leaders can determine the most predictive pre-hire characteristics of future employees, based on common attributes of their most successful associates, such as education and high levels of empathy. Eliminate waste from operations. In 2022 great EX is a priority.

Strategy 26
Strategy Strategy Strategy& Talent 26
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Scaling Customer Service as Your Startup Grows

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., What not to do. Your goal is success.

Metrics 48
Metrics Engineering Efficiency Operations 48
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