Rick Conlow

AUGUST 21, 2023

Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels. We thought they could do more.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

The need for rapid information on vaccinations, employment, and government mandates has skyrocketed the need for self-service and deflection to help manage volume surge. Taking it a step further, customer journey orchestration programs design, implement, and manage all the steps a customer has with your company, in various channels.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Set up a simple workflow to manage customer requests. What to do. What not to do. What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47