eBook Process Improvement Strategy Video 
Rick Conlow
JUNE 3, 2021
One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award. A few people were fired as a result.
Rick Conlow
JUNE 3, 2021
One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award. A few people were fired as a result.
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