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6 Turnaround Tactics for a Failing Team

Rick Conlow

Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. Go here for Rick’s Superstar Leadership eBook.

article thumbnail

6 Turnaround Tactics for a Failing Team

Rick Conlow

Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. With training for multiple process improvement action teams, they won the JD Power Award. Go here for Rick’s Superstar Leadership eBook.