Small Steps or Big Steps: What’s the Right Way to Begin Improvement?
Markovitz Consulting
JULY 11, 2017
He describes his “shock and awe” approach (my terminology) in his excellent book The Lean Turnaround , where he takes the company through several week-long kaizen events. The same dynamic occurs in the workplace: small changes circumvent the amygdala, making it easier for people to adopt and accept a new way of working.
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