Asamby Consulting

DECEMBER 14, 2022

They identify potential to improve results by looking at your numbers and comparing it to benchmarks. What makes sense: ROI The other financial metric you have to look at is your return on investment (ROI). Your ROI would be 100%. If the same outcome makes 2,000 customers happier, the ROI is 10x.

Small Business 52

Small Business Cash Flow Consulting ROI 52

1 to 1

DECEMBER 13, 2021

Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

MARCH 7, 2017

By 2012, our research shows, nearly 60% of a typical B2B purchasing decision — researching solutions, ranking options, benchmarking pricing, and so on — was happening before the buyer even had a conversation with a supplier. Consider the revolving door of experts, colleagues, vendors, and their specialists.

B2B 34

B2B Travel Benchmarking Sales 34

Harvard Business

FEBRUARY 16, 2017

According to Gallup’s oft-cited research on the topic , just about one-third of U.S. But based on our research with several large companies, we want to offer a word of caution: Engagement is often an ambiguous term. The holy grail of today’s workplace is high employee engagement. employees are engaged on the job.

Productivity 52

Productivity Metrics Culture Data 52

Harvard Business

DECEMBER 28, 2016

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

Metrics 36

Metrics Data ROI Benchmarking 36