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Effective Governance: Overcoming Bias and Inertia

Tom Spencer

To overcome inertia, businesses should foster a culture of innovation by creating space for employees to challenge the status quo and propose new ideas. For example, Google popularized the 20% Rule , under which it has traditionally allowed employees to spend up to 20% of their paid work time on developing personal projects.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Talent Development Building on our last point, optimizing skills is an urgent priority as we move into 2024 — experts must learn to augment existing knowledge with AI and automation, use data to build valuable solutions, and at the same time, ensure that digital doesn’t diminish the human relationships still at the heart of the service-based org.

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