Remove 2021 Remove Agile Remove Strategy Remove Turnaround
article thumbnail

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Strategy #1: Deploy flexible WFH staff for the holiday rush. Strategy #2: Support from the cloud for an optimal shopping experience. Black Friday shopping is stressful.

Retail 26