2021 Black Friday guide: 5 CX strategies for retailers this holiday season
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DECEMBER 7, 2021
To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Strategy #1: Deploy flexible WFH staff for the holiday rush. Strategy #2: Support from the cloud for an optimal shopping experience. Black Friday shopping is stressful.
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