Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
1 Centers for Medicare and Medicaid Services ( CMS ) increased this incentive to approximately 2% of Medicare payments in 2017. For hospitals that are underperforming, how can they improve? Health Care Management Review,28(3), 254-264. In 2015, hospitals either lost or gained 1.5% People: Teamwork makes the dream work.
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