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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business

In 2014, the U.S. Obama nominated Robert McDonald , an Army veteran and experienced executive who had honed his leadership skills during a 33-year career at Proctor and Gamble, to attempt the difficult turnaround. Department of Veterans Affairs was in crisis. ” Build a capacity for learning and continuous improvement. .”

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