Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. making enhancements to the hospital physical environment. and Cmiel, C. Health Care Management Review,28(3), 254-264.
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