Remove Metrics Remove Process Improvement Remove Talent Remove Training
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Benefits of Small Business Consulting

Business Consulting Agency

Operational Efficiency and Process Improvement Consultants focus on improving operational efficiency and process optimization to streamline workflows, reduce inefficiencies, and enhance productivity.

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Is More Effective Training the Answer?

LSA Global

More Effective Training Creates More Effective Performance. Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Three Requirements for More Effective Training.

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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Employee recognition is an often-undervalued approach.

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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Double this by the fact that our now remote work environment has increased the talent pool to a global level.