First, You’ve Got to Show That You Care
Markovitz Consulting
NOVEMBER 26, 2018
The full-size paper drinking cups were replaced with tiny two-ounce cups by an over-eager executive in the finance department looking to cut costs. Another 10% of the stools are missing some of the casters, so the stools wobble when they sit on them. As I’ve been reflecting on our slow progress, I keep coming back to the story of NUMMI.
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