7 Critical Success Factors for Project Based Firms to Consider in 2024
Progressus
NOVEMBER 10, 2023
Like KPIs, critical success factors play a key role in setting goals and driving improvements – but they’re far from interchangeable. For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area.
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