If You Want Your Team to Use Gen AI, Focus on Trust
Harvard Business
JANUARY 24, 2025
Many companies have been quick to provide new gen AI tools to their staff, but with varying take up among employees. Researchers at Deloitte hypothesized that a driving reason workers werent using these tools and companies werent seeing strong ROI was because employees lacked trust in the technology. The researchers decided to pilot a new program aimed at addressing what they call the four factors of trust: reliability, capability, transparency, and humanity.
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