eBook Leadership Retail Study 
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes.
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes.
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