First, You’ve Got to Show That You Care
Markovitz Consulting
NOVEMBER 26, 2018
John Shook describes how within the constellation of GM plants, the Fremont plant went from worst to first in quality in one year, with a 180-degree turnaround in culture, all while keeping the same workers. (In At NUMMI, that meant the tools, the training, and the managerial support that was so badly lacking in the old GM organization.
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