Reflecting on David Garvin’s Imprint on Management
Harvard Business
MAY 18, 2017
The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?” ” (2008), it seems to me, is that it serves as an assessment tool that allows managers and executives to benchmark their organizations against other units and companies.
32 
Let's personalize your content