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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

Meeting employee needs and equipping them with the right tools with be critical in 2022. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. and elsewhere. Attrition is a profitability killer.

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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Employee recognition is an often-undervalued approach.